Privacy Policy

Effective Date: June 01 2025

Last Updated: June 05 2025

At SUAVE Chauffeur Ltd, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may process the following data when you use our services:

Personal Details: Name, email, phone number, billing/pickup addresses.
Booking Information: Travel dates, routes, special requests.
Technical Data: IP address, browser type, device information, website usage patterns.
Location Data: Only with your consent (e.g., for precise pickup coordination).
Payment Data: Processed securely via third-party gateways (we do not store card details).

2. How We Use Your Data

Your information helps us:

Fulfil bookings, process payments, and communicate service updates.
Improve our website and tailor user experiences.
Send marketing offers (only with your consent; opt-out anytime).
Comply with legal obligations (e.g., tax, insurance, or fraud prevention).

Legal Basis:

✅ Your consent (e.g., marketing emails).
✅ Contractual necessity (e.g., booking execution).
✅ Legitimate interests (e.g., service improvements).
✅ Legal requirements (e.g., regulatory compliance).

3. Data Sharing & Security

We may share your data with:

Chauffeurs & Fleet Partners (to complete your booking).
Payment Processors (e.g., Stripe, PayPal – encrypted transactions only).
IT/Analytics Providers (to maintain and optimize our platform).

We never sell your data. All third parties must adhere to strict confidentiality agreements.

4. Your Rights

Under UK GDPR, you can:

🔹 Access, correct, or delete your personal data.
🔹 Restrict or object to certain processing.
🔹 Withdraw consent (e.g., unsubscribe from marketing).
🔹 Request data portability (where applicable).

To exercise these rights, contact us at: 📧 info@suavechauffeur.com

5. Data Retention

Active bookings: Until completion + statutory record-keeping (e.g., 7 years for tax).
Marketing lists: Until you unsubscribe or request deletion.
Anonymized data: May be retained for analytics.

6. International Transfers

Data may be processed outside the UK but only with adequate safeguards (e.g., EU Standard Contractual Clauses or UK-approved mechanisms).

7. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect their data.

8. Policy Updates

We may revise this policy periodically. Significant changes will be communicated via email or website notice.

9. Contact & Complaints

SUAVE Chauffeur Ltd
Office no.7, 1st Floor, Galaxy HQ, 1-3 Uxbirdge Road, Hayes, UB4 0JN
📧 Email: info@suavechauffeur.com
📞 Phone: +448081620808
If unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).