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Booking Policy

Effective Date: June 01 2025

Last Updated: June 05 2025

At SUAVE Chauffeur Ltd, our goal is to provide a smooth and premium experience from the time you make a reservation. This Booking Policy outlines our terms, expectations, and procedures for using our chauffeur services.

1. Booking Confirmation

Bookings can be made via our website, phone, or email.

All bookings are considered provisional until confirmed by SUAVE Chauffeur through email, SMS, or phone.

For high-demand periods or special events, we recommend booking at least 24 to 48 hours in advance.

2. Information Required

To process your booking accurately, please provide:

  • Full name and contact number
  • Pickup date and time
  • Exact pickup and drop-off locations
  • Number of passengers and luggage details
  • Any special requests (e.g., child seats, meet & greet service)
  • Incomplete or incorrect information may result in service delays or cancellation.

3. Pricing & Payment Terms

  • All quoted prices include driver service, fuel, and standard vehicle use.
  • Prices are based on information provided at the time of booking.
  • Payment must be made in full before the journey begins, unless otherwise agreed in writing.
  • Accepted payment methods: debit/credit cards, bank transfers, or approved invoicing.

4. Waiting Time & Delays

  • A complimentary 15-minute grace period is provided at pickup. After that, waiting time charges apply.
  • For airport pickups, we offer 45 minutes of free waiting from the time of flight arrival.
  • We monitor real-time traffic and flight data, but delays caused by road conditions or flight issues are beyond our control.

5. Booking Amendments

You may request changes to your booking up to 12 hours before pickup.

Changes are subject to availability and may involve an adjustment in price.

Significant changes (e.g., destination change, vehicle type, time change) may be treated as a new booking.

6. Cancellation Terms

  • Cancellations made more than 24 hours before the scheduled pickup will receive a full refund.
  • Cancellations within 24 hours of pickup may incur a 50% charge.
  • Cancellations within 2 hours or no-shows will be non-refundable.

7. No-Show Policy

If the passenger is not present at the agreed pickup location within 30 minutes of the scheduled time and no contact is made, it will be treated as a no-show, and the full fare will be charged.

8. Special Requests

We aim to accommodate all reasonable requests, such as:

  • Bottled water or refreshments
  • Music preferences
  • VIP protocols
  • Child seats (must be requested in advance)

Such requests must be made at the time of booking.

9. Vehicle Allocation

Vehicle types are subject to availability. We always strive to provide the exact vehicle requested or a suitable upgrade at no extra cost.

All vehicles are maintained to the highest standards of cleanliness and luxury.

10. Contact & Support

For booking changes, cancellations, or urgent assistance, please contact: